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The effect of coaching
A Manchester Inc. study quantifies the business impact of external executive coaching. The study included 100 executives. Companies that provided coaching to their executives realized improvements in productivity, quality, organizational strength, customer service, and shareholder value. They received fewer customer complaints, and were more likely to retain executives who had been coached.
In addition, a company's investment in providing coaching to its executives realized an average return on investment (ROI) of almost six times the cost of the coaching.
Among the benefits to companies that provided coaching to executives were improvements in:
Productivity (reported by 53% of executives),
Quality (48%),
Organizational strength (48%),
Customer service (39%),
Reducing customer complaints (34%),
Retaining executives who received coaching (32%),
Cost reductions (23%) and
Bottom-line profitability (22%).
Among the benefits to executives who received coaching were improved:
Working relationships with direct reports (reported by 77% of executives),
Working relationships with immediate supervisors (71%),
Teamwork (67%),
Working relationships with peers (63%),
Job satisfaction (61%),
Conflict reduction (52%),
Organizational commitment (44%) and
Working relationships with clients (37%).
Written By: berito
Date Posted: 3/6/2007
Number of Views: 512
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